The Light Garden Store

FAQ

How long do the lights last?

3000 hours. If you have them on for about 6 hours per day, they should last about 3 years.

All of the lights have gone out, what do I do?

This may be caused by a faulty adaptor, if this occurs soon after the item was ordered we can replace the adaptor but if this is an older item then the cost of the replacement will fall onto the customer.

What is your warranty?

90 days

I've had my lights for several years and they have stopped working. Can you send me a replacement?

Unfortunately, lights will only last for so long before they live their life. We will not be able to send a replacement.

I broke/lost my lights. Will you send me a replacement?

Unfortunately, since the item was not defective we cannot send a replacement. The Light Garden Store cannot be held accountable for misplaced or lost product.

Canadian Customers

We regret to inform you that we will be unable to send any replacement items although you may recieve credit unless we have already sent the shipment. Up until that point we may send a replacement.